Organization Subprocess Customer Support

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Overview

In this subprocess, we deal with the process of Organization Subprocess Customer Support .This is where Organizations manage Customer Support for their subprocesses.

Organization: ORG

Roles 

Organization Subprocess Customer Support Manager
Help Requests Submittor
Help Requests Reviewer and Assigner
Help Requests Executor
Help Requests Closer
Help Requests Follow-uper

Table of Contents

  1. Administrative Tools
  2. Submit Help Request
  3. Review and Assign Help Request
  4. Execute Help Request
  5. Closeout Help Request
  6. Follow-up Help Request
  7. Analysis

1. Administrative Tools

-Administrative Tools-
Organization Subprocess Customer Support Manager
Help Requests Submittor
Help Requests Reviewer and Assigner
Help Requests Executor
Help Requests Closer
Help Requests Follow-uper:
 Register
 Login
 Change Password
 Forgot User ID/Password
 Frequently Asked Questions (FAQs)
 Change Role 
 Regulations and References

-Registration Approval-
Organization Subprocess Customer Support Manager:
 Approve Registration

2. Submit Help Request

-Submit Help Request-
Help Requests Submittor
Help Requests Reviewer and Assigner
Organization Subprocess Customer Support Manager:
 Submit Help Request

3. Review and Assign Help Request

-Review and Assign Help Request-
Help Requests Reviewer and Assigner
Organization Subprocess Customer Support Manager:
 Review and Assign Help Request

4. Execute Help Request

-Execute Help Request-
Help Requests Executor
Organization Subprocess Customer Support Manager:
 Execute Help Request

5. Closeout Help Request

-Closeout Help Request-
Help Requests Closer
Organization Subprocess Customer Support Manager:
 Closeout Help Request

6. Follow-up Help Request

-Follow-up Help Request-
Help  Requests Follow-uper
Organization Subprocess Customer Support Manager:
 Follow-up Help Request

7. Analysis

-Report Tools-
Organization Subprocess Customer Support Manager
Help Requests Submittor
Help Requests Reviewer and Assigner
Help Requests Executor
Help Requests Closer
Help Requests Follow-uper:
 Report Tools

Implementation:

Mockup (html)
Implementation (html)

Contacts:

Name- Phone-Email (mailto-hyperlink)

References:

Title- Author- Library (html)